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Returns Policy

 The customer - consumer has the right to withdraw from the contract of sale within an exclusive period of 14 calendar days.
This withdrawal is unjustified, without any charge and cost for the customer - consumer, except for the return costs (courier), which will be done with his own care and responsibility.
It is clarified, however, that in order for the customer-consumer to exercise the right of withdrawal and to proceed with the return of the goods and in general of any return of non-defective goods or to request its replacement, this must take place within the above exclusive deadline. , ie the withdrawal statement must be received by the Company no later than this deadline (receipt of receipt date): the day of receipt of the product in our warehouses).
To exercise the right of withdrawal, the customer - consumer should first contact by phone the product return department at 2610 200 727 or 6931182105.
Following the above statement of withdrawal, the Company returns any payment received from the customer - consumer, without undue delay and definitely within 14 calendar days from the day on which it was informed of the customer - consumer decision to withdraw from the contract.
The Company returns the money using the same means of payment as those used by the customer - consumer for the initial transaction. It should be noted that the Company is not required to reimburse additional delivery costs.
Unless the Company has offered to pick up the product sold itself, the Company may withhold the refund until the product is returned or the customer-consumer provides proof that he has returned the product. For its part, the customer - consumer returns the goods or transfers them to the Company without undue delay and definitely within 14 calendar days from the receipt of his order, regardless of the date of receipt or invoice, exactly in the condition delivered to the customer - consumer, ie in their original condition, together with their packaging and all accessories, signs / labels (eg stickers, brand marking, etc.) and the accompanying forms and documents and request a refund and not necessarily a new order, without justifying the return. In any case, in order for the return of the product to be accepted, the purchase receipt issued by our store must be included.
In particular, in the case of items included in a more specific package, in particular for health or hygiene reasons, the package must not have been tampered with or worn out, ie the right of withdrawal does not apply in the case of the supply of sealed goods, the which are not suitable for return for health or hygiene reasons and which have been unsealed after delivery. The deadline is met if the customer - consumer sends back the goods before the expiration of the deadline of 14 calendar days.
The customer - consumer is charged only with the direct cost of returning the goods.
The customer - consumer is responsible for any reduction in the value of the goods only as a result of managing the goods other than that which is necessary to determine the nature, characteristics and operation of the goods.
The company vasandi-aromata.gr is obliged to return only the amount that concerns the value of the product without the value of the shipping and if there is one of the above reasons.
Finally, in any case, in order to make any product return, you must first contact the product return department at 2610 200 727 or 6931182105 or by sending an email to: info@vasandi-aromata.gr