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Terms of Use

 

 

PRODUCT PRICES

 

 

All product prices are shown in vasandi-aromata.gr include VAT 23%.
The eshop Vasandi-aromata.gr reserves the right to amend the lists of products according to the current pricelist.
 
 
 
RETURN POLICY
 
 

The customer - consumer has the right to withdraw from the contract of sale within an exclusive period of 14 calendar days.
 
This withdrawal is unjustified, without any charge and cost for the customer - consumer, except for the return costs (courier), which will be done with his own care and responsibility.
 
It is clarified, however, that in order for the customer-consumer to exercise the right of withdrawal and to proceed with the return of the goods and in general of any return of non-defective goods or to request its replacement, this must take place within the above exclusive deadline. , ie the withdrawal statement must be received by the Company no later than this deadline (receipt of receipt date): the day of receipt of the product in our warehouses).
 
To exercise the right of withdrawal, the customer - consumer should first contact by phone the product return department at 2610 200 727 or 6931182105.
 
Following the above statement of withdrawal, the Company returns any payment received from the customer - consumer, without undue delay and definitely within 14 calendar days from the day on which it was informed of the customer - consumer decision to withdraw from the contract.
 
The Company returns the money using the same means of payment as those used by the customer - consumer for the initial transaction. It should be noted that the Company is not required to reimburse additional delivery costs.
 
Unless the Company has offered to pick up the product sold itself, the Company may withhold the refund until the product is returned or the customer-consumer provides proof that he has returned the product. For its part, the customer - consumer returns the goods or transfers them to the Company without undue delay and definitely within 14 calendar days from the receipt of his order, regardless of the date of receipt or invoice, exactly in the condition delivered to the customer - consumer, ie in their original condition, together with their packaging and all accessories, signs / labels (eg stickers, brand marking, etc.) and the accompanying forms and documents and request a refund and not necessarily a new order, without justifying the return. In any case, in order for the return of the product to be accepted, the purchase receipt issued by our store must be included.
 
In particular, in the case of items included in a more specific package, in particular for health or hygiene reasons, the package must not have been tampered with or worn out, ie the right of withdrawal does not apply in the case of the supply of sealed goods, the which are not suitable for return for health or hygiene reasons and which have been unsealed after delivery. The deadline is met if the customer - consumer sends back the goods before the expiration of the deadline of 14 calendar days.
 
The customer - consumer is charged only with the direct cost of returning the goods.
 
The customer - consumer is responsible for any reduction in the value of the goods only as a result of managing the goods other than that which is necessary to determine the nature, characteristics and operation of the goods.
 
The company vasandi-aromata.gr is obliged to return only the amount that concerns the value of the product without the value of the shipping and if there is one of the above reasons.
 
Finally, in any case, in order to make any product return, you must first contact the product return department at 2610 200 727 or 6931182105 or by sending an e-mail to info@vasandi-aromata.gr.
 
 
 
ORDER CHANGE-CANCELLATION
 
The cancellation of your order is possible if the dipsacthing procedure has not strated by the department of our company.
Possible still is the removal or re-ordering undre the same principle. In any case, any change in your order must be made by sending an e-mail at info@vasandi.gr.
 
 
 
PAYMENT METHODS
 
For your convenience vasandi-aromata.gr provides 4 different payment methods.
 
Cash on delivery via courier
 
Bank Transfer 
Please proceed to the deposit of the amount to the following bank account:
Alpha Bank
SWIFT/BIC
CRBAGRAA
IBAN
GR8101406190619002320000036     
Via Credit Card
Regarding the orders, the price of which is to be paid by credit card will be executed only when our company received the necessary code ACCEPTANCE by the bank sponsor, which must inform the bank with which the company cooperates (Alpha Bank).
 
Paypal
The clearance of your payment is taken by the bank Alpha Bank thus ensuring the absolute safety of your transaction.
 
If the customer cancel the order after its inception process of the sold object, bear the costs of this transfer.
All information transmitted electronically from the customer (credit card) to the bank service, and their transfer from the bank to VISA or MasterCard are covered by the encryption algorithm SSL 128-bit.
In this case, the card details are not stored anywhere, only used during the control and billing. So the transactions you make via a credit card to vasandi-aromata.gr are completely safe.
 
Vasandi-aromata.gr does not collect or store in any way your credit card information and for this reason you need to register again each time you use your credit card for transactions via our site.
 
 
 
TRANSPORTATION
 
  • All products listed in our store are sent without charge if the total order value is over 80,00 €. For purchases under 80,00 € there is a small cost 3.00 € (shipping & Cash On Delivery together) throughout Greece.
  • The shipping companies we work with vary depending on the weight & dimensions of the goods. Shipment of products is nationwide using Courier companies offering the buyer fast service and low costs of receipt of goods.
  • Delivery time is 1-2 working days for products marked "Available" and 3-5 working days for products marked "Pre Order". We ask for your understanding for any delivery delay in remote or inaccessible areas as well as during periods of high traffic.

 

PERSONAL DATA PROTECTION (EU) 2016/679 (GDPR)
 
In order to carry out any transaction through the online store and to place product orders, you will be required to disclose some of your personal information.
 
When you reach the order stage, we will ask for your full name, the address to which the products will be sent, your mobile or landline number, your email address, and in case you choose to make your payments by credit / debit card, the number, the expiration date of the card as well as the three-digit security code.
 
Vasandi-aromata.gr does not collect, maintain, store, transmit and generally does not process personal data. is done by using a username (which is the name of the user - member when visiting the pages and using the services of vasandi-aromata.gr) while it prohibits based on the terms of use, the user - member to publicly disclose the his identity. Any information concerning the users - members of vasandi-aromata.gr (even any photos), are posted by them, they are not freely withdrawn by them at any time they wish and in no case constitute a file of personal data.
 
The management and protection of the personal data of the visitor / user of our website is governed by these Terms of Use, the provisions of Greek Law (Law 2472/1997, as applicable to the provisions of a regulatory nature) and its Decisions, Instructions and Regulations Personal Data Protection Authority, in order to implement the customer's order and in no way will be disclosed, made public or sold to third parties, unless the procedure set by law for the removal of confidentiality is initiated (Law 2225/1994) or any obligations arising from the national application of Directive 24/2006.
Any personal data that you declare in the contact form on the page and services of the internet vasandi-aromata.gr, are kept exclusively for the purpose of improving the services provided and responding to your requests and may not be used by any third party (except where provided by Law to the competent authorities only).
 
In any case, the employees of vasandi-aromata.gr who have access to your personal data are specific and the access of unauthorized persons to your personal data is prohibited. Every reasonable measure to secure your data has been taken. Your personal information in extremely rare and special cases may be disclosed to companies cooperating with vasandi-aromata.gr, for the purpose of security, support, promotion and execution of your relationship with us, but always under conditions that fully ensure that Your personal information is not subject to any illegal processing.
  
At any time the user reserves the right to be informed, objected or permanently deleted from the further processing of his data in accordance with the current legislation on personal data protection (GDPR). Users have the right to correct their personal data if it is inaccurate or incomplete. 
 
 
 
BUSINESS ADDRESS 
 
Business name: Vasiliki Gentzera
Headquarters: 60 Theotokopoulou, 26334, Patras
VAT: EL045820894
DOU: Γ ΠΑΤΡΩΝ
Γ.Ε.ΜΗ. : 156848016000